Welcome Package
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Contact Us
How to reach our support team, what to include in your message, and how we deal with complaints.
Games to try
Games to try
How to reach us
Our support team can be reached in two ways.
- Live chat on the site - open 24/7, from any page.
- E-mail - support@casinoangliabet.co.uk, sent from the address registered to your account.
We answer messages in the order they arrive. Please keep to one thread per question, as duplicates slow down the reply.
What to have ready when you write
Having these details to hand helps us answer first time:
- Your username, exactly as it appears when you log in.
- The game, bonus or transaction involved.
- The date and approximate time it happened.
- What you expected, and what happened instead.
Questions we help with most
- Account and verification - login problems, changes to your details, and the documents needed for identity and age checks.
- Deposits and withdrawals - payment methods, pending balances and the limits shown in the cashier.
- Bonuses - how an offer works and how wagering progress is counted.
- Technical issues - a game that will not load, or a round that did not finish.
We also help with deposit limits, time-outs and self-exclusion, which you can set yourself in your account at any time. Play is for players aged 18 and over, and free, confidential support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.
Complaints
To raise a complaint, e-mail support@casinoangliabet.co.uk with Complaint in the subject line, together with the details listed above.
We acknowledge your complaint in writing, check it against your account and game records, and reply with our findings once those checks are done. If you remain unhappy with the outcome, we will explain what further steps are open to you.
